Communication skills needed for patient-centered care include: - eliciting the patient's agenda with open-ended questions, especially early on - not interrupting the patient - engaging in focused active listening Practice this at least in the first 60-seconds, the so-called "golden minute". Understand patient's perspective Understanding the patient's perspective of the illness and expressing empathy are key features of patient-centered communication. Understanding the patient's perspective entails exploring the patient's: - feelings - ideas - concerns - experience regarding the impact of the illness - expectations from the physician Patient-centered communication - basic skills ( click here to enlarge the image ). Empathy Empathy can be expressed by: - naming the feeling - communicating understanding, respect, and support - exploring the patient's illness experience and emotions Before and after a diagnosis Before revealing a new diagnosis, the patien